Terms and Conditions

Description of articles supplied
All plaques and house signs are made to requirements specified and described by each individual customer. Every item is supplied to a written description of the text and number lay-out that will be agreed between Yoursigns Ltd. and the customer by e-mail or in our shopping cart before an order is accepted for processing. Colours shown on the web site are indicative of colours offered. Any hand painting process carried out by our sign artists is painted to compliment the text & number layout of the sign. All reflective house signs supplied are made from reconstituted slate and have reflective text and numbers which are heat laminated flush to the plaque surface and not engraved or raised in relief.

Prices
All our prices are calculated in GBP according to base plaque and options chosen by customer plus postage and packaging depending on country the item is being shipped to. All prices are subject to change and the current prices shown on this web site will over rule any prices advertised anywhere else which are deemed to be out of date.

Lead times & delivery
The house signs shown on our site are individually made to order at our sign studio and we aim to despatch finished signs within 14 to 21 days of approval of the visual mock-up we send by email, but we cannot guarantee a delivery date. - Our lead times can vary a lot depending on time of year or due to extra online orders. For example leading up to Christmas or around annual holidays. On standard online house sign orders, we will contact you by e-mail showing a mock-up layout drawing for you to give the go ahead before we actually make the sign. Only when we have your approval on the proposed layout of the sign can we give you an estimated despatch date. - We do not make mock-up layout visuals for custom painted house signs as this is too time consuming for our artists. The finished house sign will be sent by recorded or special delivery and will always need a signature. An email will be sent after despatch to let you know the parcel is shipped. If no one is there to take delivery, a card will be left giving the nearest sorting office address where the parcel can be picked up. the parcel will be kept at the sorting office for 7 days before it is returned to us. We reserve the right to request any subsequent delivery cost if the order is returned to us due to a failed delivery. Once the package has been shipped the package is in transit with the postal service networks. In the unlikely event that the package has not arrived at its destination in the expected time, we will try to trace its whereabouts, and if it is lost we will replace the goods, provided ample time has been given for the postal networks to find the package - this can take up to 4 weeks for international shipping.

Refunds and returns

 
You are coverd by UK distance selling legislation - If your order arrives damaged in transit, we will replace it free of charge or offer you a partial or full refund. Please contact us within seven working days of receipt of your order with details of the damage and email us an image of the damaged areas on the sign and keep ALL the original packaging.

The house signs are individually custom made for each customer. This means they are not covered for simple returns like other mail order goods.  We are not liable to accept returns for any other reason than damaged or faulty goods. 

Returns are made at the customers expense, although we may waive this responsibility in certain circumstances. If on inspection of a returned house sign it is not deemed to be damaged, we reserve the right to charge you for the house sign as they are individually made to order and cannot be re-stocked or re-sold.
 

Faulty product
Any house sign supplied that does not meet the agreed specification will either be replaced free of charge or be subject to a full or partial refund of the purchase price. Please inform us by e-mail within 7 days of receipt stating clearly the reasons for rejection. Faulty product complaints need to be sent to customerservice -at- yoursigns.co.uk. Alternatively the complaint may be sent by mail to the address shown at the top of this page. If you need to talk to us our UK telephone the number is 01983 400777 or email customerservcie@yoursigns.co.uk . Email complaints will be acknowleged within two working days at the latest. It is not our policy to turn complaints into disputes - from 1995 to 2016 in over a decade of trading and selling thousands of house signs each year we have only had 11 house signs returned due to a complaint!
Custom painted signs - Due to the nature of hand painting, we do not offer refunds if the customer simply does not like the commissioned pictorial on the sign due personal taste, we will however endeavour to alter the pictorial if the customer returns the sign to us at their expense.
About our natural slate signs

Slate is a natural product which will always have graining and inclusions as it is created by nature over millions of years of compressing sedimentation. Inclusions in slate can be parts of prehistoric fauna, flora or minerals such as pyrite and this is quite normal and gives slate its natural charm.

When we receive our stock of slate we cover the whole honed piece with a protective coloured masking tape. Then the large pieces are then cut to size ready for engraving. Finally we engrave the sign and inlay it with its inlay colour and peel the masking tape off and polish the sign. Hence we can't know if and where any pyrite or other inclusions will show until the sign finally made. 
Therefore we do not accept returns for slate signs because it has an natural inclusions even if it reveals pyrite (fools Gold) on the polished front on a gold paint inlaid sign.


Guarantee
All our house signs carry a standard UK 12 month guarantee. - In addition each reflective house sign also has our unique 7 year worldwide guarantee against deterioration due to climate conditions. Any engraved solid slate house signs carry a 2 year guarantee - you will have an individually date stamped guarantee on the revers of your printed receipt - please retain it in the unlikely event of needing to make a claim.

Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or our products or products provided by a third party. Privacy and Confidentiality The information you provide us with will not be made available to any other third party. Jurisdiction These terms are subject to the laws of England and the jurisdiction of the English Courts. Consumer rights None of the above terms and conditions affects your statutory consumer rights under UK law.
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This website is the online shop for Yoursigns Ltd , The House Sign Makers - A Company Registered in England & Wales - Company No. 05375387
All prices shown include VAT @20% - VAT registration number 212431951
 Our Address: 20 College Close Industrial Estate, Sandown, Isle of Wight, United Kingdom, PO36 8EB  - Telephone 01983 400777

© Copyright 2017 Yoursigns Ltd - The House Sign Makers